Customer Support
You can place your order on our website or on the phone by calling 01206 931472.
DELIVERY
We offer free UK delivery on all door and window orders - aiming to deliver within 4 weeks of the order date.
After placing an order you will receive an order confirmation email. Within 3/4 weeks you will receive an email alerting you to your delivery date. As this will be a kerbside delivery service, once your delivery date has been agreed, you will need to be at home to sign to take delivery of the goods.
Please do not book any machinery or labour until your goods have been received.
Our standard delivery area encompasses all of mainland UK excluding Northern Ireland, the Isle of Man, the Isle of Wight, Jersey, Guernsey, the Scottish Isles and the Scottish Highlands.
For deliveries to Northern Ireland, the Scottish Isles, the Scottish Highlands, the Isle of Man, the Isle of Wight, Jersey and Guernsey we may have to take an additional charge. This can vary depending upon the weight and length of the products, so we will advise you of as soon as we receive your order. If you would like to know what the additional cost would be prior to placing your order please contact us to advise us of your postcode and the approximate order value/ products. Many of our customers in the Scottish Isles choose to have their order redirected to a local haulier such as Woody's Express or Hebrides Haulage in Inverness.
At Bifold Sales we are happy to offer free delivery on all windows and doors.
Roof window flashings incur a delivery charge when not bought alongside windows or doors. The charges are as follows:
- Less than 8 flashings: £20 + VAT
- 8 or more flashings: £35 + VAT
RETURNS
Please note that bespoke products including all bifold and french doors may not be cancelled. All made to measure items are manufactured with a + / - 1.5mm tolerance on widths and heights. All goods will be manufactured to the specification as per detailed on the product pages - there will be no adjustments to this spec.
Non-bespoke products are subject to our standard returns policy where you can return "standard items" for a full refund (excluding any carriage charges) within 28 days of your purchase. All returned items must be unused and in a saleable condition. You should include a copy of your original purchase invoice with any goods that you return.
Please note, restocking fees may apply, please contact us for full details.