Delivery & Returns

Please click the links below for further information about each topic, or scroll down the page as required:

• Delivery, Charges and Lead Times
• Our Courier Partners
• Our Delivery Area
• Split Deliveries
• Labour and Machinery
• Checking & Signing for Orders
• Returns and Refunds

 

DELIVERY CHARGES AND LEAD TIMES

All orders are being dispatched as normal.

ITEM	DELIVERY CHARGE	LEAD TIME
Aluminium Bifold Doors PVC Bifold Doors Aluminium French Doors PVC French Doors Aluminium Sliding Doors PVC Sliding Doors	FREE	3-4 weeks
Heritage Bifold Doors Heritage French Doors	FREE	4-6 weeks
Pitched Roof Windows Flat Roof Windows Electric Roof Windows	FREE	5-7 days
Roof Window Flashings	Less than 8 flashings: £20 + VAT 8 or more flashings: £35 + VAT	5-7 days
Fixings and Ancillaries	£6 + VAT	Next day delivery

 

*Delivery to non-Industrial Scotland, Northern Ireland, and CH, LL, and CA postcodes can sometimes take slightly longer, although this is dependent upon the exact location.

If we are unable to deliver your order within the above timeframe for any reason, we will contact you to arrange an alternative delivery day. We use overnight carriers, so we are unable to arrange or confirm an exact time of delivery.

Some special or non-stocked items on our website have extended lead-times, which are displayed on the product pages in question – see below for more details.

Whilst every reasonable effort shall be made to keep to a delivery date, we cannot be held liable for any losses, costs, damages, or expenses arising directly or indirectly out of any failure to meet any estimated delivery date.

In the unlikely event of a late delivery, we will be unable to compensate you for any consequential loss, so please do not organise any plant or labour before you have received your materials.

 

OUR COURIER PARTNERS

COURIER NAME	ORDER TRACKING	CONTACT INFORMATION	DELIVERY DAYS	NEXT DAY DELIVERY?
DX	Use online tracking portal	8am-6pm Mon-Fri, 8am-4pm Sat Express: 0333 241 5700 Freight: 0333 241 1100	Mon-Fri	Yes
DHL	Use online tracking portal	7am-8pm Mon-Fri, 8am-6pm Sat 02476 937 770	Mon-Fri	Yes
Tuffnells	Use online tracking portal. Following recent notice of Tuffnells going into administration, please contact us if there are any issues with your order.	N/A	Mon-Fri	Yes
Magnus/Pallex	Please contact us directly	N/A	Mon-Fri 8am-6pm	Yes
Own Transport	Please contact us directly	Email: [email protected] Phone: 01206 931472	Mon-Sat	Yes

 

OUR DELIVERY AREA

LOCATION	RESTRICTIONS	ADDITIONAL CHARGES	NOTES
Mainland UK	N/A	No additional charges for location, product specific delivery charges still apply	N/A
Ireland Jersey Guernsey	We are currently unable to deliver to these areas	N/A	N/A
Isle of Man Isle of Wight Scottish Highlands Northern Ireland		Additional delivery charge applies. Amount dependent on weight and length of product ordered. PBSL Group will contact you regarding this charge after we receive your order.	N/A
Scottish Isles	N/A	Additional delivery charge applies. Amount dependent on weight and length of product ordered. PBSL Group will contact you regarding this charge after we receive your order.	Many of our customers in the Scottish Isles choose to have their order redirected to a local haulier such as Woody's Express or Hebrides Haulage in Inverness.

 

Certain direct suppliers are able to ship outside of these areas depending on product quantity and availability. Please get in touch with us regarding any such queries.

SPLIT DELIVERIES

If you have ordered a mixture of goods that come both from us and direct from our manufacturing partners, you will be advised of this in your dispatch email. As the order is coming from two locations, you will receive two different deliveries. Delivery on direct items can have extended lead times and will need someone present to check and sign for the goods.

Occasionally, we don't have all items in stock at our main warehouse. If this is the case, we will endeavour to send the stock the same day from one of our other branches, in order to not delay delivery of the complete order. This may lead to a split delivery, dependant on the courier being used. We will contact you if there is going to be a delay due to this.

LABOUR AND MACHINERY

Please do not book machinery or labour until your goods have been received and checked over. Whilst every effort is made by our couriers to deliver your parcel within the stated timeframe, Bifold Sales cannot be held responsible for any additional costs incurred by delays outside of our control.

CHECKING AND SIGNING FOR ORDERS

SIGNED FOR POLICY – T&CS

All orders should be signed for. If you are unable to sign for your delivery, you can arrange with us for a neighbour to take delivery of your order. You can also advise us of a safe place where your order can be left, although we cannot take responsibility for any shortages or obvious damages.

Please note that our couriers are not insured to deliver goods inside your home. Although most drivers may be able to provide assistance, you will need someone to be present on site who is capable of helping to unload or lift doors into your property, as larger palletised deliveries may be made only to the kerb-side. Please also ensure that you check the number of packages that you are signing for. If there is an incorrect number of packages or any package appears damaged, you should note this on the signature panel and advise us so that we can rectify the issue as quickly as possible. Once goods have been signed for as being received ‘complete and in good condition’, any claims are not covered by the carrier’s insurance company.

Signing for goods as ‘unchecked’ makes any claims inadmissible, so please check the number of packages and look for any signs of any damage, noting any issues on the signature panel. Although the delivery drivers are busy, they are contractually obliged to wait whilst you check your delivery.

WHAT IF I CAN’T WAIT IN ALL DAY?

There is a ‘Notes’ section of the Basket review page where you can request for your goods to be left in a safe location – just tell us where to leave the order. Please note that we cannot take responsibility for any shortages or obvious damages if goods have not been signed for.

Please note that deliveries made by DHL (these are generally small orders with no pipe or bulky products) cannot be left in a safe location. You will be advised which carrier will be delivering your order by email at the point of dispatch.

CHECKING FOR DAMAGES OR MISSING ITEMS

Please check your order for damages and/or defects as soon as possible, and in any event, within 48 hours. Please note that we cannot be held responsible for any damaged goods where we have not been notified within 48 hours of the goods being received.

If you ask for your order to be left in a safe position or if we attempted delivery and had to leave the goods in a safe place as you were not in, we cannot take responsibility for any shortages or obvious damages if goods have not been signed for.

WARRANTY FOR OUR DOOR PRODUCTS

We offer a comprehensive guarantee policy on all our doors and their parts, subject to the following conditions:

• The products have been maintained according to the manufacturer’s guidelines and have not been excluded by the manufacturer.

• The products have not been damaged by third parties, misused, or fitted with faulty parts.

• The products have been paid in full, and the invoice date is within the warranty period.

• The guarantees are only valid for the original purchaser and cannot be transferred to anyone else.

• The guarantees do not cover any installation issues or claims. You should contact your installer directly for any installation-related matters.

Our guarantee policy covers the following aspects of our door products and their parts for the specified periods:

• The performance of all our PVC and Aluminium frame products for 10 years. This includes protection from warping, discolouration, and cracking.

• The glazing of our products for 5 years. This includes protection from condensation and moisture within the panes.

• The hardware and furniture of our products (which are subject to wear) for 1 year. This includes protection from discolouration, pitting, and locking defects.

If you have any issues with your doors, please check our guarantee policy and contact us as soon as possible. We will do our best to resolve the problem and provide you with a satisfactory solution.

RETURNS AND REFUNDS

For further information and clarification of the legislation surrounding the return of goods, and associated costs, please refer to regulation 35 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

RETURNS AND REFUNDS

Please read our Returns & Refunds policy for further details.